The NHS Constitution for England > 상담신청

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The NHS comes from individuals.

It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to improve when we are ill and, when we can not completely recover, to remain as well as we can to the end of our lives. It works at the limitations of science - bringing the highest levels of human understanding and ability to save lives and improve health. It touches our lives sometimes of fundamental human need, when care and compassion are what matter most.

The NHS is founded on a typical set of concepts and values that bind together the neighborhoods and individuals it serves - patients and public - and the staff who work for it.

This Constitution develops the concepts and worths of the NHS in England. It sets out rights to which patients, public and personnel are entitled, and promises which the NHS is committed to accomplish, together with responsibilities, which the general public, patients and staff owe to one another to guarantee that the NHS runs fairly and effectively. The Secretary of State for Health, all NHS bodies, private and voluntary sector providers supplying NHS services, and local authorities in the exercise of their public health functions are needed by law to appraise this Constitution in their choices and actions. References in this document to the NHS and NHS services include regional authority public health services, but referrals to NHS bodies do not consist of local authorities. Where there are distinctions of detail these are discussed in the Handbook to the Constitution.

The Constitution will be renewed every 10 years, with the involvement of the public, clients and personnel. It is accompanied by the Handbook to the NHS Constitution, to be restored at least every 3 years, setting out existing guidance on the rights, promises, and responsibilities developed by the Constitution. These requirements for renewal are legally binding. They ensure that the principles and values which underpin the NHS go through regular evaluation and re-commitment; which any federal government which seeks to change the concepts or values of the NHS, or the rights, promises, duties and duties set out in this Constitution, will have to participate in a complete and transparent argument with the public, clients and personnel.

Principles that direct the NHS

Seven essential principles assist the NHS in all it does. They are underpinned by core NHS worths which have actually been derived from extensive conversations with staff, patients and the public. These worths are set out in the next area of this document.

1. The NHS offers a detailed service, readily available to all

It is offered to all regardless of gender, race, special needs, age, sexual preference, religious beliefs, belief, gender reassignment, pregnancy and maternity or marital or civil collaboration status. The service is created to enhance, avoid, detect and treat both physical and psychological health issue with equivalent regard. It has a duty to each and every person that it serves and should appreciate their human rights. At the exact same time, it has a wider social duty to promote equality through the services it provides and to pay particular attention to groups or sections of society where improvements in health and life span are not equaling the rest of the population.

2. Access to NHS services is based upon medical need, not a person's capability to pay

NHS services are free of charge, except in minimal situations approved by Parliament.

3. The NHS desires the greatest standards of excellence and professionalism

It provides high quality care that is safe, effective and focused on patient experience; in the individuals it employs, and in the assistance, education, training and development they get; in the leadership and management of its organisations; and through its dedication to innovation and to the promotion, conduct and usage of research study to improve the existing and future health and care of the population. Respect, dignity, empathy and care need to be at the core of how patients and staff are dealt with not just because that is the right thing to do however due to the fact that client security, experience and outcomes are all enhanced when staff are valued, empowered and supported.

4. The patient will be at the heart of everything the NHS does

It should support individuals to promote and manage their own health. NHS services should show, and need to be collaborated around and tailored to, the requirements and choices of patients, their families and their carers. As part of this, the NHS will make sure that in line with the Army Covenant, those in the armed forces, reservists, their households and veterans are not disadvantaged in accessing health services in the location they reside. Patients, with their households and carers, where proper, will be included in and spoken with on all decisions about their care and treatment. The NHS will actively motivate feedback from the public, clients and personnel, invite it and use it to enhance its services.

5. The NHS works throughout organisational boundaries

It operates in collaboration with other organisations in the interest of clients, local communities and the wider population. The NHS is an integrated system of organisations and services bound together by the principles and worths shown in the Constitution. The NHS is dedicated to working jointly with other local authority services, other public sector organisations and a vast array of private and voluntary sector organisations to provide and provide enhancements in health and health and wellbeing.

6. The NHS is dedicated to supplying best worth for taxpayers' cash

It is devoted to offering the most efficient, fair and sustainable usage of limited resources. Public funds for healthcare will be devoted solely to the advantage of individuals that the NHS serves.

7. The NHS is accountable to the general public, neighborhoods and clients that it serves

The NHS is a nationwide service moneyed through national taxation, and it is the federal government which sets the structure for the NHS and which is liable to Parliament for its operation. However, a lot of choices in the NHS, particularly those about the treatment of individuals and the in-depth organisation of services, are appropriately taken by the regional NHS and by clients with their clinicians. The system of obligation and responsibility for taking decisions in the NHS must be transparent and clear to the public, clients and staff. The federal government will guarantee that there is always a clear and updated statement of NHS responsibility for this purpose.

NHS worths

Patients, public and personnel have assisted establish this expression of values that motivate passion in the NHS and that need to underpin everything it does. Individual organisations will establish and build on these values, customizing them to their regional needs. The NHS values provide commonalities for co-operation to achieve shared aspirations, at all levels of the NHS.

Interacting for clients

Patients precede in everything we do. We fully involve patients, personnel, families, carers, neighborhoods, and professionals inside and outside the NHS. We put the needs of clients and communities before organisational limits. We speak up when things go wrong.

Respect and self-respect

We value every individual - whether patient, their households or carers, or staff - as a private, respect their goals and commitments in life, and look for to understand their concerns, needs, capabilities and limits. We take what others need to say seriously. We are sincere and open about our perspective and what we can and can refrain from doing.

Commitment to quality of care

We earn the trust placed in us by firmly insisting on quality and aiming to get the basics of quality of care - security, effectiveness and client experience - best whenever. We encourage and invite feedback from patients, families, carers, personnel and the general public. We utilize this to enhance the care we provide and develop on our successes.

Compassion

We guarantee that empathy is central to the care we supply and respond with humanity and compassion to each person's pain, distress, stress and anxiety or requirement. We look for the important things we can do, nevertheless small, to give convenience and eliminate suffering. We find time for patients, their families and carers, as well as those we work together with. We do not wait to be asked, because we care.

Improving lives

We strive to enhance health and wellbeing and individuals's experiences of the NHS. We treasure quality and professionalism anywhere we find it - in the everyday things that make individuals's lives better as much as in scientific practice, service improvements and development. We identify that all have a part to play in making ourselves, patients and our communities healthier.

Everyone counts

We increase our resources for the benefit of the entire community, and ensure no one is omitted, victimized or left behind. We accept that some individuals require more help, that challenging decisions have to be taken - which when we lose resources we lose chances for others.

Patients and the public: your rights and the NHS promises to you

Everyone who utilizes the NHS must comprehend what legal rights they have. For this factor, crucial legal rights are summarised in this Constitution and described in more information in the Handbook to the NHS Constitution, which also discusses what you can do if you believe you have not received what is rightfully yours. This summary does not change your legal rights.

The Constitution likewise consists of pledges that the NHS is devoted to achieve. Pledges exceed and beyond legal rights. This suggests that promises are not legally binding however represent a dedication by the NHS to offer comprehensive high quality services.

Access to health services

You deserve to get NHS services totally free of charge, apart from certain minimal exceptions sanctioned by Parliament.

You have the right to gain access to NHS services. You will not be declined gain access to on unreasonable premises.

You can receive care and treatment that is proper to you, fulfills your needs and reflects your choices.

You can expect your NHS to evaluate the health requirements of your community and to commission and put in place the services to satisfy those requirements as thought about necessary, and when it comes to public health services commissioned by regional authorities, to take steps to enhance the health of the regional neighborhood.

You deserve to authorisation for planned treatment in the EU under the UK EU Trade and Cooperation Agreement where you fulfill the appropriate requirements.

You also deserve to authorisation for planned treatment in the EU, Norway, Iceland, Lichtenstein or Switzerland if you are covered by the Withdrawal Agreement and you meet the relevant requirements.

You have the right not to be unlawfully victimized in the provision of NHS services consisting of on grounds of gender, race, special needs, age, sexual preference, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You can gain access to certain services commissioned by NHS bodies within optimum waiting times, or for the NHS to take all affordable actions to offer you a variety of appropriate alternative providers if this is not possible. The waiting times are explained in the Handbook to the NHS Constitution

The NHS promises to:

- supply hassle-free, simple access to services within the waiting times set out in the Handbook to the NHS Constitution.
- make choices in a clear and transparent method, so that clients and the public can comprehend how services are planned and provided
- make the transition as smooth as possible when you are referred in between services, and to put you, your family and carers at the centre of choices that affect you or them

Quality of care and environment

You deserve to be treated with an expert requirement of care, by properly qualified and experienced personnel, in a properly authorized or registered organisation that satisfies needed levels of security and quality.

You have the right to be taken care of in a clean, safe, safe and ideal environment.

You can receive suitable and nutritious food and hydration to sustain excellent health and wellbeing.

You have the right to expect NHS bodies to monitor, and make efforts to enhance constantly, the quality of healthcare they commission or offer. This consists of improvements to the safety, effectiveness and experience of services.